Reference

Your Data Choices Before You Join

madan4d keeps your account, device, and wallet privacy details in one readable place before you open an account or enter Live Football Odds, Genie Three Wishes, or QRIS…

DANA data useOVO wallet checksGoPay login signalsQRIS receipt records
madan4d Your Data Choices Before You Join
CONTACT PATHS

Reach Us About Your Privacy

Fast privacy contact matters when your phone changes, a wallet receipt looks unfamiliar, or you need a correction before a withdrawal request is checked.

Live chat privacy queue Open live chat from the account menu between 09:00 and 23:00 WIB and choose Privacy Help. We verify your registered phone before discussing wallet records or active sessions.
Email privacy desk Send data requests to [email protected] with your username, registered phone, and the change you need. We reply with the account check steps before acting on stored profile data.
Account security path Go to Account > Security > Active sessions to see recent device access. If a session looks wrong, contact us from that page so the report links to the right account.
DATA CONTROLS

How Your Data Stays Managed

Practical privacy controls help you keep the account ready for the lobby without losing sight of your data.

Account data

Your profile can include name, phone number, email, username, password hash, language choice, and verification status. We use it to open access, protect the wallet, and match privacy requests to the right account.

Wallet privacy

DANA, OVO, GoPay, and QRIS actions create receipt references, timestamps, and status records. We keep those details to trace deposits, verify withdrawals, resolve disputes, and answer your data questions.

Device signals

When you log in, we may record device type, browser, IP address, and session time. These signals help us flag unusual access and show you active sessions inside Account > Security.

Cookie choices

Cookies keep the login session, remember language settings, and measure page errors. You can clear cookies in your browser, but you may need to log in again after removing them.

Record retention

We keep account, wallet, chat, and security records only as long as needed for service operation, dispute handling, and legal duties. When records are no longer needed, we delete or anonymise them.

Change requests

Ask us to correct profile data, update contact details, or review stored records through chat or [email protected]. We may request account proof before changing data linked to wallets.

Privacy Questions We Hear Often

Your privacy questions usually come up at practical moments: opening an account, changing a phone number, using QRIS, or checking why a session appears on the account page. We answer those points in plain language below. If your case involves a specific wallet receipt, contact us with the date, payment rail, and registered account detail so we can trace it safely.

We collect details needed to create and protect your account, such as username, registered phone or email, password hash, login records, device signals, and wallet references connected to DANA, OVO, GoPay, or QRIS.

Wallet records help us match deposits, check withdrawal requests, resolve payment disputes, and answer privacy requests. We store receipt references, status, timestamps, and account links rather than asking for private wallet PINs.

Yes. Contact live chat from 09:00 to 23:00 WIB or email [email protected] with your registered phone, username, and the field that needs correction. We verify account control before changing stored data.

Open Account > Security > Active sessions to see recent session details. If you do not recognise a device, report it from that area or live chat so we can review login records.

Cookies can remember session status, language, page performance, and basic interaction data. They may show that you opened a game category, but they are not used to publish your private account activity.

No. We do not sell your account data. Service providers may process limited data for hosting, payment checks, security screening, or messages, and they are limited to the task we assign.

You can request deletion through chat or [email protected]. We assess the request against account security, wallet dispute records, and legal duties, then delete or anonymise eligible data where allowed.